Frequently Asked Questions

FAQ's

Domestic Shipping

How long does it take to receive my item once it is ordered?

International Shipping

Do you ship internationally? Are there any restrictions?

Are there any restrictions?

Why am I being charged for duties on my international shipping?

How will I know if my international parcel is being held in Customs?

How long will Customs take to clear my parcel?

Custom Ordering

How to place a custom order?

TRICARE Insurance

I have TRICARE insurance. How do I submit my claim for reimbursement?

Pelvic Therapy Hot/Cold Pads

What are the care instructions for the therapy pads?

What is the purpose of the built-in Velcro strap design on your therapy pads?

When using the cooling version, how does this compare to regular ice packs?

What is inside the therapy pads?

How does the pad work?

Is there a method that should be followed when using the microwave?

If I accidentally overheat the pad in the microwave, will it damage the pad in any way?

What if I need assistance selecting the appropriate therapy pad for my specific condition?

Are there any safety precautions before using the therapy pads?

CAPPS Pelvic Seat Cushions

How does the built-in channel work on the seat cushions?

What are the dimensions of the cushions?

What does ILD mean in regards to the foam?

How long is the open channel on the cushions?

Can I change the direction of the cushions?

Explain your 10-day trial.

What type of foam do you use?

What type of fabric is used?

Do Crypton fabrics have VOCs, including formaldehyde or PFOA?

Can I be allergic to Crypton?

What are some of the bacteria and microbes that Crypton protects against?

Can Crypton be cleaned with soap and water?

What is the difference between the Deluxe and Economy version?

Does the CAPPS cushions come with covers?

Return Policy

Why the restriction on accepting returns and/or exchanges on your pelvic therapy pads?

Rewards Program

Explain the Rewards Program

Wholesale Accounts

How to become a Wholesaler?