Frequently Asked Questions


Domestic Shipping

How long does it take to receive my item once it is ordered?

International Shipping

Do you ship internationally? Are there any restrictions?

Why am I being charged for duties on my international shipping?

How will I know if my international parcel is being held in Customs?

How long will Customs take to clear my parcel?

Custom / Special Orders

Explain the Custom Order process for Seat Cushions? Are they eligible for the exchange and/or return policy?

TRICARE Insurance

I have TRICARE insurance. How do I submit my claim for reimbursement?

Pelvic Therapy Seat Cushions

How does the built-in channel work on the seat cushions?

What are the dimensions of the cushions?

What does ILD mean in regards to the foam?

How long is the open channel on the cushions?

Can I change the direction of the cushions?

What type of foam do you use?

What type of fabric is used?

What is the difference between the two fabrics?

Do the pelvic therapy cushions come with covers?

Why choose your cushions over others on the market?

Return/Refund Policy

Can the Pelvic Pain Therapy Seat Cushions be returned and/or exchanged?

Do you accept returns and/or exchanges for any of your products?

Wholesale Accounts

Where can we learn about our Wholesale Programs?