Most Popular Questions


Custom / Special Orders

Explain the Custom Order process for Seat Cushions? Are they eligible for the exchange and/or return policy?

These items are made to order and are not eligible for returns or refunds.

Domestic Shipping

How long does it take to receive my item once it is ordered?

Customers can expect domestic orders of readily available and non-customized items to be delivered via UPS Ground within 5-8 days if received by 3:00 PM EST, while international orders usually take 10-14 days. Please note that weather conditions may cause shipping delays.. We are a USA-based manufacturer committed to providing exceptional products and services that are of superior quality to those of cheap knockoffs available online. Our average shipping time is 7-10 days, depending on weather conditions and back orders.

Can I update my shipping time?

Certainly! You can modify the standard UPS shipping time for your order if you contact us during or soon after placing the order. Please note that not all of our products are readily available, but we will make every effort to expedite your order.

Do you provide custom orders?

Yes, depending on our timeline and work orders. These items are not in stock and need to be ordered. Depending on the particular fabric, design, and its availability, delivery times vary and can take up to 14-21 days.

EndoFEMM Hot/Cold Pads

What are the care instructions for the pelvic therapy hot/cold pads?

Spot clean with a clean, white cloth only; do not dry clean or machine wash.

What is the purpose of the built-in hook and loop strap design on your therapy pads?

Our two-inch wide detachable hook and loop straps allow ultimate versatility and hands-free therapy while sitting upright or walking around receiving hot or cold therapy. Straps are microwave safe and may be warm to the touch. Please exercise caution before placing directly onto the body; spot test first.

When using the cooling version, how does this compare to regular ice packs?

For a soothing, cooling effect, we suggest storing our therapy pads in the freezer. We recommend placing the pad in a plastic gallon-size freezer bag and leaving it overnight for best results. Unlike traditional ice packs, which can cause discomfort and even nerve damage due to intense, cold therapy, our pads offer a gentle, cooling sensation that can alleviate pain and promote relaxation.

What is inside the therapy pads?

We use whole flax seed or triple-cleaned corn to create a soothing "memory foam" feel against the skin, providing moist heat therapy that conforms to the body's shape simply through the weight of the pad.

How does the pad work?

Our therapy pads have a unique patented shape that is designed to effectively provide heat when heated in the microwave. We recommend experimenting with heating times as microwave temperatures can vary by make and model. Our therapy pads come with instruction cards for easy use. Please ensure that you do not overheat the pad and never leave it unattended in the microwave.

Is there a method that should be followed when using the microwave?

Placing the heating pad on an oscillating carousel in the microwave at 60-70% power is an excellent way to ensure even heating and to prolong the life of the pad.

If I accidentally overheat the pad in the microwave, will it damage the pad in any way?

To ensure the longevity and effectiveness of our heating pads, it is important to follow the heating instructions provided on the label. Overheating the pad can potentially damage it, and we cannot accept returns, refunds, or exchanges due to customer misuse. We recommend following the instructions carefully and not leaving the pad unattended while in use.

Are there any safety precautions before using the therapy pads?

Caution: Always use adult supervision when using the heating pad on children. The heating pad should not be used on infants or individuals with poor circulation, insensitive skin, or diabetes. It is advisable to consult a physician before using the heating pad.

International Shipping

Do you ship internationally? Are there any restrictions?

  • Absolutely! We offer international shipping for our products. However, please be aware that some countries may charge a VAT fee for our seat cushions, which the customer is responsible for. It is advisable to confirm the estimated charges with your carrier before placing your order. Please note that we are not liable for any costs incurred outside of the USA.
  • Additionally, please be aware that shipping times may be longer due to staff shortages or weather conditions within the carrier. We appreciate your patience and understanding as we work to navigate these challenges.

Why am I being charged for duties on my international shipping?

  • Recipients of international items may be subject to duties charged by the destination country's customs service, which PPS has no control over. Thus, we cannot advise customers on the applicable duties. If the recipient wishes to dispute any charges, they should contact their country's Customs service.
  • Please note that customs regulations and fees vary significantly between countries, and it is the customer's responsibility to determine whether their customs service will accept their ordered items.
  • Also note that PPS does not include customs fees in our orders. Customers are responsible for paying any customs charges imposed by their country before retrieving their item.

How will I know if my international parcel is being held in Customs?

If your package is held or delayed by Customs or quarantine authorities, they will directly contact you. "Possible delay" track status or notifications may also indicate Customs delay.

How long will Customs take to clear my parcel?

Customs authorities aim to process parcels quickly, but it can take up to 15 days to complete. Delays may occur if duties are due or if the parcel needs to be held for other reasons. You will be notified directly in such cases.

Low Price Guarantee

How Does it Work?

We're so confident in our product that we're offering up a LOW PRICE GUARANTEE! That's right, if you find a lower price anywhere else, just show us and we'll beat it. It's as simple as that!

Seat Cushions

How does the built-in channel work on the seat cushions?

Our U-Shaped Cushion cradles the pelvic floor and features a 2 1/4" wide inner channel for comfort and protection while sitting and driving. The Travel Cushion has a wider channel that expands to 3-inches and can hold a 3" x 11" (or longer) ice pack for cold therapy.

What are the dimensions of the cushions?

We offer various sizes for the U-Shaped Cushion design. Our most popular size is 16"L x 16" W, available in 2.0" or 2.5" foam (Plus version). Our Mini Coccyx/Pudendal Cushion is designed for smaller bucket-style sport seats or on planes, trains, and in restaurants, measuring 14"L x 14"W, available in 2.0" foam. Choose from Soft, Medium, Firm, and X-Firm.

The Travel Cushion design has three size choices, 14"x14", 16"x 16", and 18"x18" all available in 2-inch foam and 2.5-inch foam in our Plus version. Choose from Soft, Medium, Firm, and X-Firm.

What does ILD mean in regards to the foam?

The ILD stands for "Indentation Load Deflection", which is a measure of the firmness of foam. It indicates the number of pounds of pressure needed to compress a 4-inch foam by 25% with a 50-square-inch indentation. Another term used for this rating is 25% ILD.

How long is the open channel on the cushions?

The standard U-shaped cushion is 2 1/4"Wx10" L; the travel cushion is 3"Wx16" L.

Can I change the direction of the cushions?

Yes, you can use the U-shaped cushion in different positions by placing the opening at the tailbone region or pelvic floor/crotch area depending on your personal needs and comfort.

What type of foam do you use?

Our best-selling standard foam is firm (2.5 lb./45 ILD) for 230 lbs. and under; it is long-lasting and will not compress or flatten out. 

What type of fabric is used?

We offer two fabric options: Performance Grade, which is highly durable and stain resistant, and Bleach Cleanable, which has anti-microbial, anti-fade/anti-cracking, stain and odor-resistant properties, making it easy to clean and long-lasting.

What is the difference between the two fabrics?

We prioritize affordability without sacrificing quality. Our cushions differ mainly in the upholstery fabric grade. The super cleanable, hospital-grade fabric resists stains, odors, bacteria, and mildew, protecting your investment. It is easy to clean and bleach cleanable. Our standard version is made with a durable upholstery fabric that is UV resistant and designed for heavy use, but does not have stain-resistant properties.

Do the seat cushions come with covers?

Our cushions don't have removable covers due to the nature of the upholstery fabric. Instead, spot cleaning with a mild solution and air drying is highly recommended. For the Super Cleanable fabric, it's easy to clean with a 1:10 bleach dilution solution. For Performance Blend fabric, clean it with mild soap and cold water using a soft cloth and air dry.

Why choose your cushions over others on the market?

We created our American-made seat cushions specifically for the pelvic pain market. As inventors and manufacturers, we worked with industry leaders to ensure effectiveness and durability. With various sizes and foam densities, our cushions are designed to provide maximum comfort. As avid users ourselves, we stand behind our products and offer a 7-day return policy.

What makes your foam superior over others?

Our foam supplier is CertiPUR-US certified

What does that mean to you? It means the foam in the bedding or upholstered furniture has been tested to meet CertiPUR-US rigorous standards for emissions, content, performance, and durability. Specifically, the foam is:

  • Made without ozone depleters
  • Made without PBDEs or the following Tris flame retardants: TCEP, TDBPP, TDCPP or TEPA
  • Made without mercury, lead and heavy metals
  • Made without formaldehyde
  • Made without phthalates regulated by the Consumer Product Safety Commission
  • Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Return/Refund Policy

Why the restriction on accepting returns and/or exchanges on your pelvic therapy pads?

This item is non-returnable and non-refundable due to its intimate nature as a pelvic therapy pad. We apologize for any inconvenience and appreciate your understanding.

Can you return the EndoFEMM Pad custom order?

To ensure hygiene, we cannot accept returns for our EndoFEMM Hot/Cold Pads that have been used. Please review our accurate measurements provided before purchasing. If the displayed size is not suitable, we offer Custom Orders. Contact Customer Service to discuss a custom fit.

Are your products refundable or can be returned?

As a pelvic pain company, we are unable to refund and/or exchange our Pelvic Therapy Hot/Cold Pads and Wearable Ice Pack Belt and Comfortwear items due to their personal intimate nature. We guarantee that our items are received new and unused direct from our manufacturing plant. We advise our customers to review the product before purchasing and if they have any questions, to send us an email so we can promptly reply with your answer.

What is the return/exchange policy for the Seat Cushions?

We offer a 7-day trial period for our seat cushion. If you need to exchange or return the cushion during this time, please contact us for an RMA number. To receive a return or exchange, please ensure that there are no stains, soils, animal or human hair, or damage to the foam due to mismanaged packaging. We will thoroughly inspect the cushion upon receipt and issue a refund within 5-7 days. If you would like an exchange, please specify the shape (Travel or Coccyx), foam height (12.0), and foam density (Soft, Medium, Firm or X-Firm).

Do you accept returns and/or exchanges for any of your products?

We accept  returns/exchanges ONLY on our seat cushions. Due to the intimate nature of our products, we unfortunately cannot accept returns and/or exchanges on other products.

TRICARE Insurance

I have TRICARE insurance. How do I submit my claim for reimbursement?

Contact TRICARE Resources - Filing Claims section on how to submit your claim. It is not PPS's responsibility to submit claims. Our Pelvic Cushions are TRICARE-approved as "Durable Medical Equipment". Check for your eligibility with your provider. TRICARE is available Kroeger, Rite-Aid, Walgreens and Walmart plus many more pharmacies.

Wholesale Accounts

Where can we learn about our Wholesale Programs?

Sign up for our Wholesale Program is quick and easy! Simply fill out our form and we will contact you within 24-48 hours with your login information.