In-Stock Items. If an item is in stock and not custom-made, domestic orders received by 3:00 PM PST, normally ship the same day. Delivery time is within 5-7 days via UPS Ground (depending on weather conditions). International orders range between 10-14 days. COVID restrictions has greatly impacted the shipping times from all our carriers.
We are not Amazon where items ship immediately; we do our best to work within our manufacturing timeline. Once we receive your item from our warehouse, it will ship out. Average shipping time is 2-3 days depending on weather conditions.
Custom Orders for Seat Cushions. These items are not in stock and need to be ordered. Depending on the particular fabric, design, and its availability, delivery times vary and can take up to 10-14 days.
Custom Orders for Pelvic Therapy Pads. We cater to all shapes and sizes and normally use our most popular size on site. However, we can accommodate those who need a smaller or larger size. Please contact us directly and let us know your measurements so we can customize your very own pad. Custom orders cannot be refunded. As a reminder, due to the delicate nature of our pads, we cannot accept returns.