Carbon Neutral Partnership

Pelvic Pain Solutions & Shopify - Carbon Neutral Shipping

We aligned with Shopify as their partner to work with companies that remove carbon from the air. For every order we receive, a formula is used to calculate the estimated shipping emissions. Based on those estimates, a portion of our revenue goes to carbon removal companies that have been vetted by scientists from Carbon Direct. Those companies use that money to remove however much carbon our shipments created. Any extra funds go toward the further development of carbon removal technologies. Truly a win/win.

Custom / Special Orders

Explain the Custom Order process for Seat Cushions? Are they eligible for the exchange and/or return policy?

These items are made to order and are not eligible for returns or refunds.

Domestic Shipping

How long does it take to receive my item once it is ordered?

Customers can expect domestic orders of readily available and non-customized items to be delivered via UPS Ground within 5-8 days if received by 3:00 PM EST, while international orders usually take 10-14 days. Please note that weather conditions may cause shipping delays.. We are a USA-based manufacturer committed to providing exceptional products and services that are of superior quality to those of cheap knockoffs available online. Our average shipping time is 7-10 days, depending on weather conditions and back orders.

Can I update my shipping time?

Certainly! You can modify the standard UPS shipping time for your order if you contact us during or soon after placing the order. Please note that not all of our products are readily available, but we will make every effort to expedite your order.

Do you provide custom orders?

Yes, depending on our timeline and work orders. These items are not in stock and need to be ordered. Depending on the particular fabric, design, and its availability, delivery times vary and can take up to 14-21 days.

Free Shipping Offer

Explain the free shipping offer?

It's simple! If your order totals $99.00 (before shipping/taxes), your order automatically qualifies for free UPS Ground shipping. If you need the order expedited, additional charges will be added. Please contact us for more information.

EndoFEMM®️ Pelvic/Lumbar Hot & Cold Wrap

What are the care instructions for the pelvic therapy hot/cold wraps?

Spot clean with a clean, white cloth only; do not dry clean or machine wash.

What is the purpose of the hook and loop strap design on your therapy pads?

Our two-inch wide, eco-friendly, medical grade hook and loop straps allow ultimate versatility and hands-free therapy while sitting upright or walking around receiving hot or cold therapy. Straps are microwave safe and may be warm to the touch. Please exercise caution before placing directly onto the body; spot test first.

When using the cooling version, how does this compare to regular ice packs?

For a soothing, cooling effect, we suggest storing our therapy wraps in the freezer. We recommend placing the pad in a plastic gallon-size freezer bag and leaving it overnight for best results. Unlike traditional ice packs, which can cause discomfort and even nerve damage due to intense, cold therapy, our pads offer a gentle, cooling sensation that can alleviate pain and promote relaxation.

What is inside the therapy wraps?

We use triple-cleaned organic whole flaxseed to create a soothing deep feel against the skin, providing moist heat therapy that conforms to the body's shape simply through the weight of the pad. Its allergen-free and scent free. Our supplier is sustainable resourced so every purchase helps minimize the impact on our planet .... truly a win/win!

How does the therapy wrap work?

Our therapy wraps have a unique patented shape that is designed to effectively provide heat when heated in the microwave. We recommend experimenting with heating times as microwave temperatures can vary by make and model. Our therapy pads come with instruction cards for easy use. Please ensure that you do not overheat the pad and never leave it unattended in the microwave.

Is there a method that should be followed when using the microwave?

Placing the therapy wrap on an oscillating carousel in the microwave at 60-70% power is an excellent way to ensure even heating and to prolong the life of the pad. Heat no more than 1 minute then test heat with your hand before placing directly onto body.

If I accidentally overheat the pad in the microwave, will it damage the pad in any way?

To ensure the longevity and effectiveness of our therapy wraps, it is important to follow the heating instructions provided on the label. Overheating the wrap can potentially damage it, and we cannot accept returns, refunds, or exchanges due to customer misuse. We recommend following the instructions carefully and not leaving the pad unattended while in use.

Are there any safety precautions before using the therapy wraps?

Caution: Always use adult supervision when using the therapy wrap on children. The wrap should not be used on infants or individuals with poor circulation, insensitive skin, or diabetes. It is advisable to consult a physician before using the heating pad.

Do you accept returns and/or refunds on your therapy wraps?

Because our product addresses intimate needs, we regret to inform you that we are unable to process returns. We appreciate your understanding and are here to assist you with any questions or concerns.

International Shipping

Do you ship internationally? Are there any restrictions?

  • Absolutely! We offer international shipping for our products. However, please be aware that some countries may charge a VAT fee for our seat cushions, which the customer is responsible for. It is advisable to confirm the estimated charges with your carrier before placing your order. Please note that we are not liable for any costs incurred outside of the USA.
  • Additionally, please be aware that shipping times may be longer due to staff shortages or weather conditions within the carrier. We appreciate your patience and understanding as we work to navigate these challenges.

Why am I being charged for duties on my international shipping?

  • Recipients of international items may be subject to duties charged by the destination country's customs service, which PPS has no control over. Thus, we cannot advise customers on the applicable duties. If the recipient wishes to dispute any charges, they should contact their country's Customs service.
  • Please note that customs regulations and fees vary significantly between countries, and it is the customer's responsibility to determine whether their customs service will accept their ordered items.
  • Also note that PPS does not include customs fees in our orders. Customers are responsible for paying any customs charges imposed by their country before retrieving their item.

How will I know if my international parcel is being held in Customs?

If your package is held or delayed by Customs or quarantine authorities, they will directly contact you. "Possible delay" track status or notifications may also indicate Customs delay.

How long will Customs take to clear my parcel?

Customs authorities aim to process parcels quickly, but it can take up to 15 days to complete. Delays may occur if duties are due or if the parcel needs to be held for other reasons. You will be notified directly in such cases.

Low Price Guarantee

How Does it Work?

We're so confident in our product that we're offering up a LOW PRICE GUARANTEE! That's right, if you find a lower price anywhere else, just show us and we'll beat it. It's as simple as that!

Seat Cushions

How does the built-in comfort channel work on the seat cushions?

Our Coccyx Pudendal - U-Shaped Cushion cradles the pelvic floor and features a 2 1/4" wide inner channel for comfort and protection while sitting and driving. The SunCloud™ - Travel Cushion has a wider channel that expands to 3-inches and can hold a 3" x 11" (or longer) ice pack for cold therapy.

What are the dimensions of the cushions?

We offer various sizes for the Coccyx/Pudendal U-Shaped Cushion design. Our most popular size is 16"L x 16" W, available in 2.0" or 2.5" foam (Plus version). Our Mini Coccyx/Pudendal U-Shaped Cushion is designed for smaller bucket-style sport seats or on planes, trains, and in restaurants, measuring 14"L x 14"W, available in 2.0" foam. Choose from Soft, Medium, Firm, and X-Firm.

The SunCloud™ - Travel Cushion design has three size choices, 14"x14", 16"x 16", and 18"x18" all available in 2-inch foam and 2.5-inch foam in our 18x18 Plus version. Choose from Soft, Medium, Firm, and X-Firm.

What does ILD mean in regards to the foam?

The ILD stands for "Indentation Load Deflection", which is a measure of the firmness of foam. It indicates the number of pounds of pressure needed to compress a 4-inch foam by 25% with a 50-square-inch indentation. Another term used for this rating is 25% ILD.

How long is the open channel on the cushions?

The standard Coccyx/Pudendal - U-Shaped Cushion is 3"Wx10"L; the SunCloud™ - Travel Cushion is 3"Wx16"L.

Can I change the direction of the cushions?

Yes, you can use the Coccyx/Pudendal - U-Shaped Cushion in different positions by placing the opening at the tailbone region or pelvic floor/crotch area depending on your personal needs and comfort. The SunCloud™ - Travel Cushion is diverse can be used to alleviate and support pelvic pain and lumbar alignment.

What type of foam do you use?

Our best-selling standard foam is firm (2.5 lb./45 ILD) for 230 lbs. and under; it is long-lasting and will not compress or flatten out. It has passed all certifications for safety and compliance.

What type of fabric is used?

We offer two fabric options: Performance Grade, which is highly durable and stain resistant, and Faux Leather which has anti-microbial, anti-fade/anti-cracking, stain and odor-resistant properties. It is eco-friendly and hospital-grade, making it easy to clean and long-lasting.

What is the difference between the two fabrics?

We prioritize affordability without sacrificing quality. Our cushions differ mainly in the upholstery fabric grade. The award-winning faux leather, hospital-grade, eco-friendly fabric resists stains, odors, bacteria, and mildew, protecting your investment. It is easy to clean and bleach cleanable. Our standard version is made with a durable performance upholstery fabric that is UV resistant and designed for heavy use, but does not have stain-resistant properties.

Do the cushions include zippers?

As of 2024, we have added medical-grade zippers to provide an easy way for our customers to simplify the cushion replacement. For either fabric, we suggest a gentle cleansing with mild soap and cold water using a soft cloth, followed by air drying, is recommended.

Why choose your cushions over others on the market?

Certainly! Thank you for inquiring. Our American-made seat cushions are tailored for the pelvic pain market. As both inventors and manufacturers, we collaborated with industry experts to guarantee effectiveness, safety, and durability. Featuring a range of sizes and foam densities, our cushions are meticulously crafted to deliver optimal comfort. As passionate users of our own products, we back them with confidence and provide a 7-day return policy. What sets our cushions apart is a series of certifications that surpass those of our competitors, ensuring a healthier option for our customers.

What makes your foam superior over others?

Our foam supplier holds the CertiPUR-US certification, ensuring the longevity and non-toxic nature of the foam, which lasts for 5 years or more.

So, what does this mean for you? It indicates that the foam used in bedding or upholstered furniture has undergone rigorous testing to meet CertiPUR-US standards for emissions, content, performance, and durability. Specifically, the foam is:

  • Produced without ozone depleters
  • Manufactured without PBDEs or the following Tris flame retardants: TCEP, TDBPP, TDCPP, or TEPA
  • Free from mercury, lead, and heavy metals
  • Formulated without formaldehyde
  • Devoid of phthalates regulated by the Consumer Product Safety Commission
  • Exhibits low VOC (Volatile Organic Compound) emissions for indoor air quality, measuring less than 0.5 parts per million.

What Sets PPS Apart?

What distinguishes PPS from others in the industry?

Our authenticity is born from a deeply personal experience. Owner Babette Gray's life was profoundly changed by a slide accident at age 5. Over 17+ years, her own battle with debilitating pain inspired our seat cushion and pelvic therapy products. She actively listens to customers, offers guidance and support, and collaborates with physical therapists to keep our products effective and up-to-date.

Are you a real human?

When you choose us, you'll always have a genuine human at your service, not an automated bot, around the clock. We have a reputation for engaging with our customers wherever they are – whether it's during travel, at trade shows, in medical offices, or anywhere else you can think of! Our commitment is to remain highly accessible, assisting our customers in finding exactly what they require. As a female-owned American manufacturing company, we steadfastly avoid relying on AI-generated chat systems and never leave emails and phone calls unanswered. For us, customer service is paramount.

How much higher in quality are the materials you utilize?

We take pride in offering genuinely healthier products that stand out in today's market. Our unwavering commitment includes guaranteeing that our products are far from being average or harmful, and we exclusively partner with domestic suppliers. We hold many certifications providing our safety standards that exceed our competitors. We hold the well-being of our customers in high regard and are enthusiastic about presenting you with impeccable materials that we're proud to provide.

How do you stay current?

We continually evolve and remain current by introducing fresh, groundbreaking products. We subject our prototypes to a rigorous cycle of testing, retesting, and refinement until we are certain that they will effectively cater to our customers' general requirements. Our personal experience with pelvic pain serves as a valuable reference point, enhancing the overall assessment of its effectiveness.

Do you offer custom work?

At our company, no challenge is too formidable for our customers! We understand that a universal solution may not always be suitable, and our Custom Design services are available to assist those in need of unique cuts, specialized foam, and more. Our commitment is to surpass expectations and ensure our customers' contentment, as reflected in the testimonials from satisfied clients. For instance, we crafted a Custom Cushion Design for a customer requiring support during gym workouts. The result was exhilarating for him, and we were equally delighted to enable him to resume training without discomfort!

Are you sustainable?

Contributing to Environmental Conservation. In line with our commitment to carbon neutrality, a segment of each order we dispatch is allocated for removing carbon emissions from the environment. We are steadily advancing our outside packaging to reach nearly 100% sustainability, thus lessening our ecological footprint. Our faux leather fabric is eco-friendly and certified to be used even on the most delicate of children.

Return/Refund Policy

Why the restriction on accepting returns and/or exchanges on your pelvic therapy pads?

This item is non-returnable and non-refundable due to its intimate nature as a pelvic therapy pad. We apologize for any inconvenience and appreciate your understanding.

Is it possible to initiate a return for the custom order of an EndoFEMM®️ Therapy Wrap?

To ensure hygiene, we cannot accept returns for our EndoFEMM®️ Therapy Wrap that have been used. Please review our accurate measurements provided before purchasing. If the displayed size is not suitable, we offer Custom Orders. Contact Customer Service to discuss a custom fit.

Are your products refundable or can be returned?

As a pelvic pain company, we are unable to refund and/or exchange our Pelvic Therapy Wraps and Wearable Ice Pack Belt and Comfortwear items due to their personal intimate nature. We guarantee that our items are received new and unused direct from our manufacturing plant. We advise our customers to review the product before purchasing and if they have any questions, to send us an email so we can promptly reply with your answer.

What is the return/exchange policy for the Seat Cushions?

We offer a 7-day trial period for our seat cushion. If you need to exchange or return the cushion during this time, please contact us for an RMA number. To receive a return or exchange, please ensure that there are no stains, soils, animal or human hair, or damage to the foam due to mismanaged packaging. We will thoroughly inspect the cushion upon receipt and issue a refund within 5-7 days. If you would like an exchange, please specify the shape (Travel or Coccyx), foam height (12.0), and foam density (Soft, Medium, Firm or X-Firm).

Do you accept returns and/or exchanges for any of your products?

We accept  returns/exchanges ONLY on our seat cushions. Due to the intimate nature of our products, we unfortunately cannot accept returns and/or exchanges on other products.

TRICARE Insurance

I have TRICARE insurance. How do I submit my claim for reimbursement?

Contact TRICARE Resources - Filing Claims section on how to submit your claim. It is not PPS's responsibility to submit claims. Our Pelvic Cushions are TRICARE-approved as "Durable Medical Equipment". Check for your eligibility with your provider. TRICARE is available Kroeger, Rite-Aid, Walgreens and Walmart plus many more pharmacies.

Wholesale Accounts

Where can we learn about our Wholesale Programs?

Contact us directly for more information on our Wholesale Program. We will contact you within 24-48 hours with your login information.