How can we help you?
How long does it take to receive my item once it is ordered?
In-Stock Items. If an item is in stock and not custom-made, domestic orders received by 3:00 PM EST are delivered within 5-8 days via UPS Ground (depending on weather conditions). International orders range between 10-14 days. COVID has greatly impacted the shipping times from all our carriers due to staff shortages.
We do our best to work within our manufacturing timeline and provide all our customers exceptional products that take slighter longer than your Amazon Prime order . We are a USA manufacturer committed to providing quality and exceptional service compared to cheap knockoffs selling on the internet. Average shipping time is 7-10 days depending on weather conditions and back orders.
Can I update my shipping time?
Do you ship internationally? Are there any restrictions?
Yes, we do ship to other countries. Our seat cushions are at times charged a VAT fee which customer is responsible for. Please check in with your carrier before ordering on such the estimated charges. We are not responsible for costs outside of the USA.
Please keep in mind. Shipping times can be longer due to shortages in carrier staff. We ask for your understanding and patience as we all navigate through these challenges.
Why am I being charged for duties on my international shipping?
Duties charged to recipients of international items are determined by the destination country. Because PPS has no control over these charges, we are unable to advise what duties may apply. If the recipient would like to query any duties charged, they should contact Customs in their country.
International Orders: Because customs varies so greatly between countries, it is impossible for our staff to keep up with the changes. Thus, it is the responsibility of the customer in that country to determine if their customs service will accept the items you have ordered.
Customs Fees: PPS does not include customs fees in our orders. If your country assesses a customs charge, you will be responsible for paying that fee before you can pick up your item.
How will I know if my international parcel is being held in Customs?
Where mail is held for an extended period or delayed by Customs or quarantine authorities, they'll get in touch with the recipient directly to let them know. If you see track status "possible delay" when tracking your item or in tracking notifications, this might also indicate that your package has been delayed by Customs.
How long will Customs take to clear my parcel?
While Customs authorities will try to process all parcels as fast as possible, it may take up to 15 days to complete. If duties are payable or there is some other reason the parcel needs to be held, it may take longer to be released. If this happens, they'll let you know directly.
Custom / Special Orders
How does the built-in channel work on the seat cushions?
Our U-Shaped Cushion is designed to gently cradle the entire pelvic floor. It has a 2 1/4" wide inner channel that provides ultimate comfort and protection while sitting and/or driving. The Travel Cushion has a wider that expands to 3-inches. An added benefit for both our cushions? The channel can hold a 3" x 11" (or longer) ice pack for those needing ice or cold therapy.
What are the dimensions of the cushions?
We offer various sizes for the U-Shaped Cushion design. Our most popular size is 16"L x 16" W, available in 2.0" or 2.5" foam (Plus version). Our Mini Coccyx/Pudendal Cushion is designed for smaller bucket-style sport seats or on planes, trains, and in restaurants, measuring 14"L x 14"W, available in 2.0" foam. Choose from Soft, Medium, Firm, and X-Firm.
The Travel Cushion design has three size choices, 14"x14", 16"x 16", and 18"x18" all available in 2-inch foam and 2.5-inch foam in our Plus version. Choose from Soft, Medium, Firm, and X-Firm.
What does ILD mean in regards to the foam?
It stands for "Indentation Load Deflection". In simple term, it is a measurement of how hard or soft a foam is. In more accurate terms, it's the number of pounds of pressure required to indent 4 inches of foam by 25% using a 50 square inch indentation. You may also see if referred to as the 25% ILD rating.
How long is the open channel on the cushions?
The standard U-shaped cushion is 3"Wx10" L; the travel cushion is 3"Wx16" L.
Can I change the direction of the cushions?
Yes, depending on your personal needs, you can alternate positions by having the channel/opening at the tail bone region or pelvic floor/crotch.
What type of foam do you use?
Our best-selling standard foam is firm (2.5 lb./45 ILD) for 230 lbs. and under; it is long-lasting and will not compress or flatten out.
What type of fabric is used?
We use two different fabrics -- Performance Grade and Bleach Cleanable fabric. Performance Grade is very durable and stain resistant. Our bleach cleanable fabric offers anti-microbial, anti-fade/anti-cracking, stain and odor-resistant properties. It is super easy to clean and long-lasting for years to come.
What is the difference between the two fabrics?
We strive to make our cushions as affordable as we can without compromising quality. The key factor between them is the grade of upholstery fabric. Each fiber of the bleach cleanable, healthy hospital grade is encapsulated to resist stains, odors, bacteria and mildew to help protect and maintain the value of your investment. It is bleach cleanable and easy to clearn. Our standard version is made from a standard upholstery fabric that does not offer the stain-resistant properties; but it is UV resistant and made for heavy wear and tear.
Do the seat cushions come with covers?
Due to the nature of the upholstery fabric, our cushions do not have removable covers. It is not recommended to be washed in the washing machine. It is highly recommended to spot clean with mild solution and air dry.
The Bleach Cleanable fabric says it all -- a breeze to clean with a solution of 1:10 bleach dilution for sanitation. Spray it clean, wipe it off, then air dry.
Our Performance Blend fabric is cleaned with mild soap and cold water using a clean, soft cloth. Allow to air dry.
Why choose your cushions over others on the market?
I have TRICARE insurance. How do I submit my claim for reimbursement?
Contact TRICARE Resources - Filing Claims section on how to submit your claim. It is not PPS's responsibility to submit claims. Our CAPPS Pelvic Seat Cushions are TriCare approve as "Durable Medical Equipment". Check for your eligibility with your provider. TriCare is available Kroeger, Rite-Aid, Walgreens and Walmart plus many more pharmacies.
Can a seat cushion be returned and/or exchanged?
We appreciate your business and want you to be satisfied with your purchase. If, for any reason, you are not completely satisfied with your purchase, you may return or exchange it within seven days of receipt.
- No returns or exchanges are allowed after 7 days.
- All returns and exchanges must be accompanied by original receipt.
- All merchandise must be returned in original condition.
- Refunds will be issued as paid, except no cash refunds will be given. Check refunds on cash and check payments will be made no sooner than 10 days after deposit and issued from the corporate office.
- No returns or exchanges are allowed on a Special Order, Clearance and "As-Is" merchandise. Other seasonal merchandise may have specific return restrictions posted in the store.
Please note that multiple-item orders may not arrive to at the same time. If you are not satisfied with your purchase, you may return or exchange it within seven days of receipt. Depending on your reason for returning an item, you may be responsible for return shipping costs. To begin your return, please follow the steps below.
Note: Shipping is not refundable on items returned due to customer preference or change of mind.
Step 1: Please email to obtain a Return Authorization Number before mailing your package. Failure to do so will delay your refund.
Step 2: Reference the Return Authorization Number on your packing slip and make a copy for your records.
Step 3: Include a copy of this packing slip in your package and attach the Returns label to the outside of your package.
Step 4: Ship prepaid and use the method of delivery service on the label.
CUSTOM/SPECIAL ORDER CUSHIONS: We do not stock these items and order these specifically for the customer based on their specifications. These are non-refundable/non-returnable.
THESE ARE HANDMADE QUALITY CUSHIONS, SLIGHT IMPERFECTIONS MAY OCCUR. We manufacture our cushions right here in the USA and will never export ours overseas. Each cushion is handcrafted by hand so minor imperfections are expected.
Where can we learn about our Wholesale Programs?
It is important to be able to receive the wholesale discount that you first Contact Us. We will need to know the following to provide you the best quote:
- The item(s) you are interested in purchasing;
- The total number of each item(s);
- Whether you would like us to bill your shipping carrier.