Are there any safety precautions? Use adult supervision with children, do not use on an infant. Do not use on diabetics, infants, or individuals with poor circulation or insensitive skin; always consult with a physician before use.
What is the purpose of the straps? Our adjustable straps allow use of our pads while sitting upright or walking around while still properly retaining heat. The straps are removed through a simple side release buckle clasp and can fit small to large waist measurements. The straps are microwave-safe.
What are the care instructions for the pad? Spot clean only.
When using the cooling version, how does this compare to ice packs? Our pads provide a nice, cooling sensation when placed in the freezer. For optimum results, we recommend storing the pad overnight in a plastic gallon-size bag. Unlike ice packs that provide intense, cold therapy that may leave a stinging sensation and cause nerve damage, our pads provide a more subtle cooling sensation that will ease your body and relax your mind.
What's inside the pad? We use corn kernels which hold impressive hot/cold retention to deeply penetrate sore muscles and joints to provide quick pain relief. Another feature of using corn is how it conforms beautifully to the body by the simple weight of the pad.
How does the pad work? The patented shape is unique in design and works effectively when heated in the average microwave for approximately 2 minutes, 15-30 seconds. Since microwave temperatures vary depending on make and model, we highly recommend experimenting with the time to find the perfect heat. Our pads arrive with easy-to-follow instruction cards for the particular style of pad.
Is there a method that should be used when using the microwave? Yes, for optimal results place heating pad on the oscillating carousel in the microwave at 60-70% power. This guarantees the pad will be evenly heated and add to the longevity of the pad.
Will overheating the pad in the microwave possibly pop the corn inside? If so, will this damage the pad in any way? There is a possibility that if heating directions are not followed directly, a few kernels may pop due to increased heating time. This will not cause damage to the pad; however, following instructions on the label will ensure proper heating time and longevity.
When I heat the pad using the recommended time, I notice it is lukewarm. How can I ensure it will heat longer? We recommend a conservative time of 2 minutes at 70% power for our large pads; 1 minute, 33 seconds for our medium; and 45 seconds to 1 minute for our travel-size.
What's recommended when re-heating the pad? We recommend starting at 30-45 second intervals, depending on microwave power, until desired heat is achieved. Do not overheat pad or leave the pad unattended while in the microwave.
Why is there moisture from the pad? When the pad first arrives to the user, it is normal to experience a moist heat sensation during the first few uses of microwaving the pad as the corn contents is new. Over repeated use (approximately 4-6 times), the moisture will disappear. It is at that time the user will experience the true benefits of intense heat therapy.
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What is your return/exchange or refund policy? We stand 100% behind our products and want you to be completely satisfied with your purchase. If for any reason, a return or exchange is needed, simply contact our Customer Service Department at 916.721.1264 or e-mail us directly by clicking here. Please provide us with your name and order information. We're more than happy to give a refund (less shipping and handling fee). We'll do our best to process your request in a timely manner.