- Shipping is non-refundable.
- Returns are accepted only on items with a minimum purchase price of $25.00.
Welcome to Pelvic Pain Solutions! At any time you have questions, our friendly, knowledgeable staff is here to help! This is a great time to take advantage of our on-going sale & clearance items to stock up on your favorite items. We offer a no-hassle return policy, so shop in confidence when purchasing one of our heating/cooling pads. All returning customers receive an automatic 15% discount on future orders with us. This is just our way of showing how much we appreciate and value our customers. Be well.
Welcome to Our Store
Shipping & Returns
All in-stock items are shipped within 24 hours or the next business day, and delivered within 2 to 3 days to all continental U.S. addresses (weather permitted). Shipments to AK, HI, or APO/FP addresses are delivered within 7 to 10 business days. The appropriate shipping and processing fee will be added to your merchandise total automatically.
If an item is temporarily out of stock, we will immediately notify Customer on the expected arrival date. We strive to fill orders as soon as possible!
Shipping Policies. Shipping to and from Pelvic Pain Solutions is at the customer's expense and varies according to weight, size, shipping type and location.
Return Policies. Pelvic Pain Solutions is dedicated to customer satisfaction. Within thirty (30) days from date of purchase you can return your item for an exchange or refund. Simply contact our store to receive instructions on returning your purchase.
Please note the following conditions:
Refund/Exchange Policies. At any time within thirty (30) days' of your date of purchase. we'll gladly refund or exchange your purchase (less shipping & handling). (Please Note: Due to the intimate nature of our heating/cooling pads and feminine products, we do not accept exchanges.) If you require an exchange on your return, please contact us directly with your name and order number. Shipping costs of returning the product will be paid by the buyer.
Exceptions. Due to the nature of our heating/cooling pads, feminine hygiene and bath and body products, we are unable to offer an exchange policy. We will gladly accept your returns pads and give you a refund within thirty (30) days' of your date of purchase.
Duties and Taxes for International Shipping. Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Duties and taxes are imposed to generate revenue, protect local industries against foreign competition or both. The duties and taxes normally must be paid before the goods are released from customs.
International import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.
Attention Australia and New Zealand Customers! Due to strict Customs guidelines, we are unable to successfully ship our therapy pads to your country.