Shipping & Returns

Shipment of all in-stock items. Items ship within 24 hours or the next business day, and delivered within 2 to 3 days to all continental U.S. addresses (weather permitted). Shipments to AK, HI, or APO/FP addresses are delivered within 7 to 10 business days. The appropriate shipping and processing fee will be added to your merchandise total automatically.
What is an item is temporarily out of stock? We will notify Customer of expected arrival date. We strive to fill orders as soon as possible!
Shipping Policies. Shipping to and from Pelvic Pain Solutions is at the customer's expense and varies according to weight, size, shipping type and location. 
Return Policies. Pelvic Pain Solutions is dedicated to customer satisfaction. Within thirty (30) days from date of purchase you can return your item for an exchange or refund. Contact our store to receive instructions on returning your purchase. Please note the following conditions: (1) Shipping is non-refundable; (2) Returns are accepted only on items with a minimum purchase price of $25.00.
Refund/Exchange Policies. At any time within thirty (30) days' of your date of purchase. we'll gladly refund or exchange your purchase (less shipping & handling). (Please Note: Due to the intimate nature of our heating/cooling pads and feminine products, we do not accept exchanges. Pelvic Pain Solutions assumes no responsibility for damaged pad due Customer overheating pad. No refunds, returns and/or exchanges will be accepted.) If you require an exchange on your return, please contact us directly with your name and order number. Shipping costs of returning the product will be paid by the buyer.
Exceptions. Due to the nature of our heating/cooling pads, feminine hygiene and bath and body products, we are unable to offer an exchange policy. We will gladly accept your returns pads and give you a refund within thirty (30) days' of your date of purchase. We are not responsible for offering refunds to customer based on incorrect shipping address entering during time of checkout. It is customer's responsibility to ensure he/she enters correct mailing address for proper delivery of items.
Duties and Taxes for International Shipping. Almost all shipments crossing international borders are subject to the assessment of duties and taxes imposed by the importing country's government. Duties and taxes are imposed to generate revenue, protect local industries against foreign competition or both. The duties and taxes normally must be paid before the goods are released from customs.
International import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying. Customs fees are normally charged by the shipping company or collected when you pick the item up. These fees are not additional shipping charges.

Attention Australia and New Zealand Customers. Due to strict Customs guidelines, we are unable to successfully ship our therapy pads to your country.

Why was my credit card declined? If a debit card or check card is used to make a purchase on the Pelvic Pain Solutions website, and the purchase was not accepted for any reason (failed AVS or CCV verification), please be aware that most banks will hold the "authorized" funds (counting against your balance until the authorization clears) even if your order was rejected by our security measures. The most common reason for the failed transaction is that the billing address entered does not match the billing address for the debit/check/credit card being used for payment. Our Address Verification System (AVS) security measures will reject any transaction for a billing address mismatch.

Pelvic Pain Solutions does not have the capability nor are they obligated to release the bank's temporary hold on authorized funds. Since we do not have the capability to release the bank's temporary hold, we cannot be responsible for the policies of the customer's banking institution regarding the holding of authorized funds. Please note that authorization fund holds last for varying periods, depending on the issuing credit card company's policy. The period may be as little as three days or as long as several months. We suggest that the customer contact the issuing credit card company or bank in order to resolve these types of situations.

Can I change my order after it has been placed? Please contact our Customer Care department at (916) 846-4457 or e-mail us immediately if you would like to change your order. If your order has already shipped, you may return it to us for a credit refund.

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